Welcome to Lillian Fabric. We value the trust you place in us when you visit our website and purchase our products. This Privacy Policy explains how we collect, use, protect, and disclose your personal information. By using our website, you agree to the terms outlined below.
1. Who We Are
Lillian Fabric operates an e-commerce platform offering Jewelry-Making, Knitting & Sewing, and Painting & Drawing services and products. We serve customers worldwide and only offer Cash on Delivery (COD) as our payment method.
2. Information We Collect
When you interact with us, we may collect the following information:
- Personal Information: Name, shipping address, phone number, and email address.
- Order Information: Details about the products you purchase and delivery preferences.
- Communication Data: Any messages or inquiries you send to us through our website, email, or customer support.
We do not collect or store any payment information, as we exclusively offer Cash on Delivery (COD) for all transactions.
3. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Communicate with you regarding your order, shipping, and customer service inquiries.
- Send updates about our services, products, and promotions (only if you have opted in).
- Improve our website and customer experience.
4. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third parties who help us operate our website and deliver your orders ( shipping companies), but only to the extent necessary.
5. Data Security
We implement security measures to protect your personal information. However, please note that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience.
7. Your Rights & Opt-Out Instructions
You have the right to:
- Access, update, or delete your personal information at any time.
- Opt-out of receiving marketing communications from us. If you no longer wish to receive promotional emails, you can:
- Click the “unsubscribe” link at the bottom of our emails.
- Or contact us directly at [email protected] with the subject line “Opt-Out”.
Please note, even if you opt out of marketing messages, we may still need to send you transactional or order-related communications.
8. Retention of Information
We will retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.
9. International Users
As we operate worldwide, your information may be processed in countries different from where you reside. By using our website, you consent to the transfer of your data according to this Privacy Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we will post the updated policy on this page with a new “Effective Date.”
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
