Thank you for shopping with Lillian Fabric! We are committed to providing high-quality products and services in Jewelry-Making, Knitting & Sewing, and Painting & Drawing. Please read our Return and Refund Policy carefully to understand how we handle returns, exchanges, and refunds.

1. Returns Policy

At Lillian Fabric, we take great care to ensure the quality of our products. However, if you receive an incorrect, damaged, or defective item, we are here to help.

Eligibility for Returns

You can request a return if:

  • The product is damaged upon delivery.
  • You received the wrong item.
  • The product is defective or incomplete.

Conditions for Returns

  • You must notify us within 48 hours of receiving your order.
  • Items must be unused, in their original packaging, and in the same condition as received.
  • We require proof of purchase, such as your order confirmation or receipt.
  • Clear photos of the damaged or incorrect product may be requested to process your return.

2. Non-Returnable Items

Unfortunately, we do not accept returns for:

  • Products that have been used, damaged by the customer, or not in their original condition.
  • Customized or made-to-order items.
  • Any product returned without prior communication and approval from our team.

3. Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved Refunds

  • If approved, we will initiate a refund or arrange an exchange.
  • Refunds will be processed through direct communication, and arrangements will be made according to your preferred method (cash), depending on your location.

Refund Timeframe

  • Please allow 7-14 business days for the refund process to be completed after return approval.

4. Exchanges

If you prefer, we can exchange your product for the same item (if available)  for future purchases.

5. Shipping Costs for Returns

  • If the return is due to our error (wrong item, defective or damaged product), we will cover the return shipping costs.
  • If you are returning an item for any other reason, you will be responsible for the return shipping charges.

6. Cash on Delivery (COD) Orders

  • As we only offer Cash on Delivery, no online payment refunds apply.
  • Refunds for COD orders will be arranged directly through customer service after the return is approved.

7. How to Initiate a Return

To request a return, please contact our customer service team at:

📧 [email protected]

Include the following in your email:

  • Your full name
  • Order number
  • Description of the issue
  • Clear photos (if applicable)

8. International Returns

As we ship worldwide, international return shipping times and procedures may vary. Please contact our support team to coordinate returns from your country.

9. Contact Us

For questions about this Return and Refund Policy, or if you need help with your order, reach out to us at:

📧 [email protected]