At Lillian Fabric, we are dedicated to delivering high-quality products in Jewelry-Making, Knitting & Sewing, and Painting & Drawing to our customers around the world. This Shipping Policy explains how we handle order processing, shipping times, delivery methods, and more.
1. Where We Ship
- We offer worldwide shipping on all orders placed through our website, www.lillianfabric.com.
- Some regions or countries may have delivery restrictions. If we are unable to deliver to your location, our customer support team will contact you.
2. Processing Time
- Orders are typically processed within 2-4 business days from the date of confirmation.
- Processing may take longer during peak seasons, holidays, or due to high demand. We appreciate your patience!
3. Delivery Timeframes
- Delivery times vary depending on your location:
- Domestic orders : 5-10 business days
- International orders: 10-20 business days.
4. Shipping Costs
- Shipping fees are calculated at checkout based on your delivery location and the weight/size of your order.
- Occasionally, we may offer free shipping promotions, which will be clearly stated on our website or in promotional emails.
5. Cash on Delivery (COD) Orders
- Cash on Delivery (COD) is the only payment method available at Lillian Fabric.
- Please ensure that someone is available at your delivery address to accept the package and make payment.
- Failure to accept COD deliveries may result in restricted access to future purchases.
6. Order Tracking
- Once your order is shipped, we will provide you with a tracking number via email or SMS so you can monitor the status of your delivery.
- Some international orders may have limited tracking capabilities depending on the destination country.
7. Customs, Duties, and Taxes
- International orders may be subject to customs duties, taxes, and import fees imposed by your country’s customs office.
- These charges are the responsibility of the customer and are not included in the product price or shipping fees.
- Customs policies vary widely; please contact your local customs office for more information.
8. Failed Deliveries / Returned Packages
- If a package is returned due to an incorrect address, failure to pay COD, or if it is unclaimed, we will contact you to arrange reshipment (additional shipping charges may apply).
- We reserve the right to cancel and refund orders that are repeatedly undeliverable.
9. Damaged or Lost Packages
- If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery (or the estimated delivery date) at [email protected].
- Include your order number, a description of the issue, and photos (if applicable).
- We will work with you to resolve the issue, whether by reshipping or refunding your order.
10. Contact Us
If you have any questions regarding our Shipping Policy or need assistance with your order, please contact us at:
